Refund policy

1. Returns & Cancellation

You may request a return or order cancellation within 7 days of receiving your order if:

✔ The product is damaged or defective
✔ The product received is incorrect
✔ There was an issue with the item due to our error

To request a return, please contact us at:
📧 swayamshakti.in@gmail.com or WhatsApp at 8733925797

Before initiating the return, please share:

  • Order Number

  • Photos of the product showing the issue

  • Your contact & shipping details

Once approved, we will guide you on how to return the product.

2. Return Conditions

Returns will be accepted only if:

✔ The product packaging is intact & untampered
✔ Labels, seals, and tags are present (if applicable)
✔ The item is unused and in original condition
✔ Return must be initiated within 7 days of delivery

Note: Return shipping charges may apply unless the return is due to a genuine product issue.

3. Refund Process

Once we receive and inspect the returned product:

✔ If the return is approved — Refund will be processed within 3–7 business days
✔ Refund will be issued to the original payment method
✔ You will be notified by email/SMS once the refund is completed

Please note: Bank processing time may vary depending on your bank.

4. Replacement

If you receive a wrong or damaged product, you may request a replacement instead of a refund.

Replacements will be sent once the returned item is received and inspected.

5. Cash on Delivery (COD) Orders

For COD orders, refunds will be processed via:

✔ Bank transfer
✔ UPI
✔ Wallet (if applicable)

(Please provide details for refund transfer.)

6. Items Not Eligible for Return

❌ Products used or opened
❌ Products without original packaging
❌ Products returned after 7 days
❌ Free gifts or samples

7. Shipping Charges

✔ Return shipping costs will be borne by the customer
✔ Except in cases of quality issues or incorrect delivery, where we will cover the return charges

8. Contact Us

If you have questions or need help, contact us:
📞 8733925797
📧 Email: swayamshakti.in@gmail.com

Your satisfaction is our priority! 😊