Refund policy
1. Returns & Cancellation
You may request a return or order cancellation within 7 days of receiving your order if:
β The product is damaged or defective
β The product received is incorrect
β There was an issue with the item due to our error
To request a return, please contact us at:
π§Β swayamshakti.in@gmail.comΒ or WhatsApp at 8733925797
Before initiating the return, please share:
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Order Number
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Photos of the product showing the issue
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Your contact & shipping details
Once approved, we will guide you on how to return the product.
2. Return Conditions
Returns will be accepted only if:
β The product packaging is intact & untampered
β Labels, seals, and tags are present (if applicable)
β The item is unused and in original condition
β Return must be initiated within 7 days of delivery
Note: Return shipping charges may apply unless the return is due to a genuine product issue.
3. Refund Process
Once we receive and inspect the returned product:
β If the return is approved β Refund will be processed within 3β7 business days
β Refund will be issued to the original payment method
β You will be notified by email/SMS once the refund is completed
Please note: Bank processing time may vary depending on your bank.
4. Replacement
If you receive a wrong or damaged product, you may request a replacement instead of a refund.
Replacements will be sent once the returned item is received and inspected.
5. Cash on Delivery (COD) Orders
For COD orders, refunds will be processed via:
β Bank transfer
β UPI
β Wallet (if applicable)
(Please provide details for refund transfer.)
6. Items Not Eligible for Return
β Products used or opened
β Products without original packaging
β Products returned after 7 days
β Free gifts or samples
7. Shipping Charges
β Return shipping costs will be borne by the customer
β Except in cases of quality issues or incorrect delivery, where we will cover the return charges
8. Contact Us
If you have questions or need help, contact us:
π 8733925797
π§ Email: swayamshakti.in@gmail.com
Your satisfaction is our priority! π